Consultation Fees and

How to Pay


Paying by Credit or Debit Card

1. Most major UK and international Credit/Debit cards are accepted, including : 

Mastercard, Visa, Visa Debit, Delta, Switch, Solo, Electron,

2. Look on this page for the correct amount, for your consultation or supplement order.

3. Click on the Nochex link. A window will open to a secure online payment service called NOCHEX. This is similar to paypal but English, and from my point of view, the fees are lower. Please note, payments may use a different email address from my contact email.

4. Enter your card details and all other required details.

5. Your delivery address must be the same as your card billing address.
You will be sent an email receipt.
Please note this payment will appear on your statement as NOCHEX LTD. and not as Helen Swan, or Natural Health Answers.

6. Any problems, please notify me immediately.

Note 1: Mastercard may charge users of Nochex a cash handling fee. Other cards have no charge, as far as I know. Most major international cards accepted, subject to the conditions of NOCHEX.

Note 2: In case of problems please let me know. You can contact NOCHEX direct at
The procedure is to 'submit a ticket' with your question, and wait for them to contact you.

Please see Children's Policy in Terms and Conditions. Adults in the UK may also Pay by Cheque.


and fill in the correct amount                  

Total Amount  ?

  Please remember - no remedies can be sent, no appointments can be confirmed, no courses are booked, until payment is received.



Homeopathic Consultation Fees 
Clinic or Home Visits and Courses

Natural Health Answers clinicMy clinic is at my home in Totnes, Devon.

I may be able to arrange home visits, if you live within 10 miles/16 km. of Totnes. Added cost  £10-20 depending on where you live.

Please ask about family rates, acute treatment, and childbirth support.

First consultation, please pay in advance.

Concessionary rates are available at the clinic, but not for home visits or email consultations.

Contact me to book your consultation first, then pay by card on the link above. You can also pay by cash or cheque.

ADULTS:                         first consultation               £60.00 please pay in advance
                                     Follow-up consultations      £45.00
Concessionary rates or installments, by arrangement IN ADVANCE.
CHILDREN 16 and under:    first consultation               £50.00
                                     Follow-up consultations      £40.00

Prices may always vary according to your individual needs.
If you live in the UK
, t
he cost of homeopathic treatment is included.

Any suggested supplements are not included.

antenatal course Buteyko breathing courses or antenatal sessions

Please contact me for information or visit the Buteyko pages on this site.

Refunds and Cancellation Fees

First appointment, please confirm with payment in advance.
Follow-up consultations, please pay when I see you.

Online consultations
Payment in full, in advance, for all consultations

Cancellation of clinic consultations or home visits

Please give me 24h notice of change or cancellation, or full payment is due.

First appointment payment may be refunded if you cancel with at least 24h notice.

Exceptions at my discretion.

If I myself  have to change dates or cancel at short notice, I will refund you in full.

Payment and cancellation for Courses

Full payment by 7 days before start of course, please. Remember to allow time for payment to clear - cheques 5 days, online payments 1 day.

If I, or the venue, cancel before the start, full refund.
If I, or the venue, cancel during a course, I will try to rearrange the rest of the course. If I cannot, you get a refund pro rata for how many sessions are cancelled.

If you cancel, 7 days or more before the course, full refund less £20 admin.
If you cancel, 7 days or less, before the course, no refund.
If you miss a session, I cannot guarantee I can fit you in on another day, and there is no refund. Please check you have the time, before you sign up.

Exceptions at my discretion.

Online Homeopathic Consultations:

Online Consultations in UK

ADULTS:    first consultation               £70.00
                Follow-up consultations      £60.00
CHILDREN 16 and under:
                first consultation               £55.00
                Follow-up consultations      £50.00

Prices may always vary according to your individual needs.

If you live in the UK, the cost of homeopathic treatment is included.  Other suggested supplements are not included. I will post your individual homeopathic remedy, with full instructions.                                 

Online Consultations Outside UK

ADULTS AND CHILDREN:     first consultation               £75.00
                                     Follow-up consultations      £65.00

If you live outside the UK, the cost of your remedy may not be included.

If I am able to post your remedy, the cost of the remedy is included, but I may add the cost of postage.
If I am not able to post your remedy, I will give you full details of how you can order your prescription from a pharmacy.

Deposits and Cancellation Fees
These do not apply for online consultations, because all treatment is paid in advance.

Prices may always vary according to your individual needs.


Telephone Calls

All clients are welcome to phone me if they need to. There is no charge for calls during your treatment.

If we arrange an entire consultation by phone, the cost will be the same as usual, ie. if you usually visit the clinic, cost same as clinic visit. If you usually consult via email, the cost will be the same as for an online consultation.

Pay online, see above.


All Other Payments

Private courses, as agreed.
All other special payment rates, as agreed.
Find out your total, and enter in the NOCHEX link above.

I regret - no remedies, supplements or reports can be sent until payment is confirmed.


How to Pay by Cheque

Adults in the  UK can STILL pay by cheque.
Outside the UK, you can pay by cheque ONLY if you have a UK bank account.
All services for children 16 and under must be paid for by an adult, using credit or debit card.
Please make sure your cheque arrives at least 5 working days before your appointment.

Please see Children's Policy at Terms and Conditions.

Please make cheques payable to Helen Swan and post to:

Helen Swan
26  St. Katherine's Mews,
TQ9  5DN


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