Terms and Conditions

Helen Swan’s

Natural Health Answers

Website and Services

1. When you use the information and services on this page, you are acknowledging and agreeing to the terms and conditions set out here, including any changes to these terms and conditions, which may be made from time to time.

2. The information and services on this site are not intended to be a substitute for professional medical advice. Helen Swan is not a doctor of medicine, and by law, she is not allowed to make claims of a medical nature. She is not at any time diagnosing medical conditions, or making claims for the treatment of any condition. The information on this site is for educational purposes only.  It should not be considered diagnostic for any medical condition, whether for prevention, treatment or self-prescribing. If you have, or think you have, a medical condition, it is your responsibility to seek appropriate medical advice. This disclaimer applies to all information and communication, verbal, electronic or written.

3. You use the services on this site entirely at your own risk. Helen Swan provides information based on her training and personal experience as a professional homeopath. Every person and situation is different, and if you are doubtful of any information, suggestion, or service offered here, it is your responsibility to get a second opinion and/or seek medical advice. Please be particularly aware of the limitations of email or telephone consultations. You are always welcome to make an appointment to consult Helen Swan in person.

4. Helen Swan takes reasonable care to keep this site up to date and accurate, but the accuracy and completeness of information cannot be guaranteed. Helen Swan is not responsible for any loss, injury, damage or expense resulting from the use of information on this site.

5. Disclaimer for USA: These statements have not been evaluated by any government agency and are not intended to medically diagnose, treat, cure or prevent any disease. Homeopathic remedies are recommended based upon traditional homeopathic evaluation. Nutritional or other products are not offered to diagnose or prescribe for medical or psychological conditions nor to claim to prevent, treat, mitigate or cure such conditions, nor to recommend specific nutritional products as treatment of disease or to provide diagnosis, care, treatment or rehabilitation of individuals, or apply medical, mental health or human development principles, to provide diagnosing, treating, operating or prescribing for any human disease, pain, injury, deformity or physical condition. The information on this site is not a substitute for medical advice from your primary care physician. The advice and products that may be recommended are offered as therapies that may benefit normal structure and function. Thanks to Ralph Fucetola 'the Vitamin Lawyer' (see links)

6. Special note to pregnant or breastfeeding women, and anyone taking conventional medication. Before using services or information on this site, always take advice. There is little research in these areas. Warnings against use in pregnancy/breastfeeding/with medications may reflect lack of evidence, rather than known dangers. Lack of such warnings may also reflect lack of evidence.

7. Uninterrupted access to this site cannot be guaranteed.

8. Helen Swan is not responsible for the content of any websites or services mentioned on this site. These are offered for your convenience, and it is your responsibility to check their validity.

9. Children's Policy.  Helen Swan and Natural Health Answers will not knowingly do business with any child 16 years of age or under, unless they are supervised by a responsible adult. The status of the supervising adult must be confirmed by paying for the consultation/report/supplements with a credit or debit card. For this reason, other payment methods will not be accepted for children's Online Consultations, Reports or supplement orders. If emails or enquiries are received which are suspected to be from anyone 16 or under, a reply will be sent asking for adult permission before proceeding, by a personal phonecall and exchange of appropriate confirming information. The contents of all communications will be available to that adult unless specifically agreed otherwise, in writing, with the adult.

10. The content of this site and of any personal communications is available for personal, non-commercial use only.

11. Helen Swan is not responsible for any delay or failure of services resulting from act of God, riot or civil commotion, breakdown of machinery, power failure, failure of email, loss in post, or anything else beyond her control.

12. This site uses a secure payment system. It does not store your credit card or other payment details. Although everything possible is done to ensure security, Helen Swan is not responsible for any breach of security, and will not be held liable for any misuse of the payment system.

13. Privacy Policy. Helen Swan only collects and uses information lawfully, in accordance with the Data Protection Act 1998. Information is collected solely to provide the services offered on this site. Other than for those services, you will not be contacted, unless you have given permission for future newsletters. You may unsubscribe from these newsletters by emailing Helen Swan. Helen Swan never passes your details to any third parties. You may check the information Helen Swan holds about you by emailing her, and correct any inaccuracies.

14. These terms and conditions do not affect your rights under English law. If you live outside England, it is your responsibility to check your rights, and the legality of any remedies or supplements suggested, in your area.